- 07580 051444
- info@illustratedsolutions.co.uk
- 6 Carr Road, Wath Upon Dearne, Rotherham, S63 7AA
These Terms and Conditions are the standard terms and conditions that apply to the sale of Goods by us, Illustrated Solutions Ltd, a company registered in England & Wales under number 12619004 whose registered office address is 6 Carr Road, Wath Upon Dearne, Rotherham, S63 7AA, England.
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Artwork” means any material intended for printing e.g. on to the Goods;
“Contract” means the contract for the purchase and sale of the Goods, as explained in clause 2;
“Customer” means the individual, business or organisation placing an Order with us;
“Goods” means the Goods which are to be supplied by us to you as specified in your Order. For the purpose of these Terms and Conditions, Goods include all items available for purchase via our Website and any Services we may provide to you;
“Order” means your order for the Goods;
“Order Confirmation” means our written acceptance of your Order, confirming the agreed goods or services, price and payment arrangements. An automated acknowledgement of an enquiry or order does not by itself constitute acceptance;
“Specifications” means the sizes (dimensions) of the product to be designed and / or printed. This may also include choice and colour of material for the product to be printed in.
“Services” means the printing, and/or design or any other services provided by us to you;
“We/Us/Our” means Illustrated Solutions Ltd;
“Website” means www.illustratedsolutions.co.uk
1.2 Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as e-mail.
1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon their interpretation. Words imparting the singular number shall include the plural and vice versa. References to any gender shall include the other gender. References to persons shall include corporations.
1.4 No terms or conditions stipulated or referred to by you in any form whatsoever shall in any respect vary or add to these Terms and Conditions unless agreed by us in writing.
2.1 You can place an Order with us online, by e-mail or by telephone. We will check the prices on your Order against our up-to-date price list. If the prices do not match, we will contact you to advise of the correct price and will obtain your consent before proceeding.
2.2 Access to our Website is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our Website.
2.3 Access to our Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if our Website (or any part of it) is unavailable at any time and for any period.
2.4 We may allow you to register an account with us via our website to place an Order, in this case you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and to the extent permitted by applicable law you agree to accept all responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept safe, confidential and secure and should inform us immediately if you have any reason to believe that your account password has become known to anyone else, or if the password is being, or likely to be used in an unauthorised manner.
2.5 Your order is an offer to purchase the goods or services described. A contract is formed when we accept your order in writing. Our Order Confirmation will include the following information:
2.5.1 Confirmation of the Goods ordered with fully itemised pricing including, where appropriate, taxes, delivery (where applicable) and other additional charges;
2.5.2 Our identity and contact details;
2.5.3 The estimated delivery date(s) and time(s), where applicable.
2.6 If we, for any reason, do not accept or cannot fulfil your Order, no payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible (in any event, within 14 days).
2.7 If you wish to change or cancel an accepted order, please contact us as soon as possible. We will check its progress and explain whether the request can be accommodated, including any effect on price or timescale. Changes must be agreed in writing. Consumer cancellation rights are explained in section 7; business cancellations are covered in section 8.
2.8 Please check that your quotation, Order Confirmation and invoice accurately reflect your requirements, and tell us promptly about any errors. If we identify a discrepancy or a proposed change to the agreed price or specification, we will explain it and obtain your agreement before proceeding.
2.9 Please provide the information and approvals reasonably needed to fulfil your order by the dates agreed with us. If these are delayed, we will explain any effect on production or delivery. Where a delivery deadline is essential, please tell us before ordering so we can confirm in writing whether we can meet it.
3.1 For any bespoke goods it is your responsibility to submit the Artwork and Specifications required to be printed (and for example, the Artwork on to the Goods).
3.2 We will provide our design and printing services with reasonable care and skill. Our recommendations will be based on the requirements you explain to us and the information available. Please tell us before ordering about any particular purpose or essential requirement so we can confirm whether the proposed product and printing method are suitable.
3.3 For custom printing orders, we will provide a digital proof for your approval before production. Please check the wording, spelling, layout and order details carefully and tell us in writing about any changes required. We will not begin printing until you have approved the proof in writing. If approval is delayed, the production and delivery timescale may need to change.
3.4 Artwork provided by the Client will need to be completed in compliance with the specifications provided by us. Artwork specifications vary, and we will provide you with the correct specifications via email or in person, where necessary.
3.4.1 Artwork preparation. We will check whether supplied artwork is suitable for the chosen product and printing method. Minor sizing and positioning adjustments are included where required. If additional work is needed, such as removing backgrounds, rebuilding a logo or assembling design elements, we will explain the work and agree any additional charges with you before starting.
3.5 We will not print anything that is discriminatory, unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or offensive; our decision is final.
3.6 Please supply artwork, specifications and any other information by the dates agreed with us. If anything is missing or unsuitable for printing, we will contact you to explain what is needed. Delays in receiving suitable artwork or information may affect the production and delivery timescale. Any additional work or costs will be discussed and agreed with you before proceeding.
3.7 Once we send you a proof (see 3.3), it must be signed off by you in writing. We will not proceed to printing until we have received this sign off.
3.8 Please check your digital proof carefully and request any corrections in writing before approving it. If we accurately reproduce an error present in the proof you approved, correcting or reprinting it may be chargeable. This does not exclude our responsibility for errors we introduce or affect your statutory rights.
3.9 Colours may vary between screens, materials and printing processes. Exact Pantone or other colour matching is available only where expressly agreed in writing. Please tell us before ordering if a particular colour match is essential so we can confirm what is achievable. This does not affect our obligation to supply goods as agreed.
3.10 Please check your order on arrival and contact us as soon as possible if anything is damaged, missing or incorrect. Include your order details and, where available, photographs to help us investigate.
3.11 We will investigate reported problems and explain the next steps. For consumer purchases, your statutory rights are not affected by a failure to inspect goods immediately, mark a delivery note or report a problem within a particular short period.
3.12 Customer-supplied garments. We print on garments supplied by us and do not accept customer-supplied clothing for printing. We will help you choose suitable garments, colours and sizes, subject to availability.
4.1 We have made every reasonable effort to ensure that the Goods conform to the photographs and descriptions provided in our sales and marketing literature and on our Website. We cannot, however, guarantee that all photographs and descriptions will be precisely accurate. Please note in particular, certain colours may look different to the actual colour of the Goods, when displayed on your computer, phone or tablet.
4.2 We provide sizing data on our Website for designed items.
4.3 We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements, without notice.
4.4 We neither represent nor warrant that particular Goods will be available. Stock indications are not provided on our Website.
5.1 Where applicable, we may offer for purchase pre-designed Goods via our website. The price of the Goods will be that shown on our Website at the time of your Order. Our prices may change at any time but these changes will not affect any Orders that we have already accepted.
5.2 Subject to 5.1, we have made every reasonable effort to ensure that our prices, as shown in our current sales and marketing literature and on our Website are correct. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in our sales and marketing literature or on our Website, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.
5.3 If there is an obvious pricing error on our Website, we will be under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing. Prices will be checked when we process your Order.
5.4 All prices include VAT, where applicable. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any prices where we have already received payment in full from you.
5.5 We will confirm the total price, including any applicable delivery and agreed artwork charges, before you place your order. Payment is normally required in full before production begins, unless we have agreed a deposit, staged payments or credit terms with you in writing. Your quotation or invoice will state the payment arrangements and due dates.
5.6 Design work and substantial alterations to supplied artwork may carry an additional charge. We will explain the work and agree the charge with you before starting. Reprints using the same approved artwork without changes will not normally incur a further design charge. Any charge for requested changes or additional preparation will be agreed in advance.
5.7 Where applicable, all payments made via our Website / invoice will go through a third party payment gateway provider. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to their terms and conditions. A separate contractual relationship is created between you and the payment provider and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.
5.8 Where a deposit or staged payments are agreed, we will confirm the amounts, due dates and when work will begin in writing before you order.
5.9 Credit terms apply only where agreed by us in writing. The payment deadline will be stated on your invoice.
5.10 Any additional services or changes that affect the agreed price will be explained and agreed with you before that work is carried out.
5.11 Payments must be made in pounds sterling. Nothing in these terms restricts any consumer right to withhold a disputed payment where legally entitled to do so.
5.12 If payment is overdue, we may pause work after notifying you and explaining any effect on the timescale. For qualifying business and public-sector debts, we may claim statutory interest and recovery costs under the Late Payment of Commercial Debts legislation. This statutory commercial interest does not apply to consumer purchases.
6.1 We will confirm the expected production and delivery timescales when quoting or accepting your order. Production times depend on the products, quantities, stock availability and artwork requirements. Many orders are ready for dispatch within 3–7 working days of proof approval and confirmation of the agreed payment arrangements; larger or specialist orders may take longer. Delivery time is additional to production time. Please tell us about any deadline before ordering so we can confirm whether we can meet it. We do not offer a next-day printing service.
6.2 Orders will be delivered by a third party – you may be required to sign for the order (depending on the postal service you have agreed with us). Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
6.3 If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, the delivery company will leave a delivery note explaining how to rearrange delivery or where to collect the Goods.
6.4 Local collection from our Wath upon Dearne studio is available by prior arrangement. Please wait until we confirm your order is ready and agree a collection time with us before visiting.
This section applies only where you are purchasing as a consumer (not in the course of business).
For standard, non-personalised goods purchased online, by telephone or otherwise at a distance, you may cancel from the time the contract is formed until 14 days after the day you receive the goods.
Tell us clearly that you wish to cancel, using the contact details in section 12. Email is recommended so you have a record, but no particular wording is required.
You then have a further 14 days to return the goods to us.
You may handle the goods as you would reasonably do in a shop to inspect their nature, characteristics and functioning. We may reduce your refund for any loss in value caused by handling beyond what is necessary for that inspection.
Please package returns securely, using the original packaging where reasonably possible, and include your order details or other proof of purchase.
You are responsible for the cost of returning the goods unless the goods are faulty.
We will refund the goods and the standard outbound delivery charge, subject to any lawful deduction for excessive handling. If you chose a more expensive delivery service, we need only refund the cost of our least expensive standard delivery option. Refunds will be made without undue delay and within 14 days of receiving the goods back or, if earlier, evidence that you sent them back. We will use your original payment method unless you expressly agree otherwise, without a refund fee.
For goods made to your specifications or clearly personalised, the usual consumer cooling-off right to cancel does not apply.
If you want to change or cancel your order, contact us as soon as possible. We will check its progress and explain what is possible and any proposed costs before agreeing a change or cancellation.
This does not affect your statutory rights if goods are faulty, not as described or not fit for purpose. See section 7.3.
Nothing in these terms affects your statutory rights.
If goods are faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible with your order details. Photographs may help us investigate, where available.
We will provide a repair, replacement or refund as required by the Consumer Rights Act 2015. Where you are entitled to return goods because of a fault or our error, we will cover reasonable return postage costs.
These rights also apply to personalised goods and goods made to your specifications.
Where goods are purchased in the course of business:
8.1 Orders may not be cancelled once accepted except with our written agreement.
8.2 Business customers should inspect goods promptly and report visible damage, shortages or incorrect items as soon as reasonably possible, preferably within 72 hours. Defects that are not reasonably apparent on delivery should be reported promptly after discovery. This does not exclude rights or liabilities that cannot lawfully be excluded.
8.3 Where we agree a discretionary return of non-faulty goods, any handling or restocking charge will be explained and agreed before the return is authorised.
9.1 Artwork supplied by you remains the property of its respective owner. Where we agree to create a bespoke logo or provide artwork files as a paid design service, our quotation will specify the files supplied and the usage rights or ownership transfer included, effective once full payment is received. Any transfer is limited to rights we own and can transfer.
Unless otherwise agreed in writing, purchasing a printed product does not include ownership of its design or the supply of artwork or editable source files. Rights we hold in our own designs, templates and production artwork remain with us. Any third-party elements remain subject to their applicable licences.
9.2 We will ask for your permission before using photographs of your custom order, your artwork, name or logo in our portfolio, website, social media or other promotional materials. Permission to fulfil your order does not automatically include permission to use it for publicity.
9.3 You confirm that you have the rights, licences or permissions needed for us to reproduce and use artwork you supply for the agreed order. Please tell us about any licence restrictions. We may request evidence of permission and decline artwork where permission is unclear or printing would infringe another party’s rights. See also our branding and artwork policy.
9.4 When reproducing customer-supplied artwork, Illustrated Solutions Ltd acts as a print and production partner. All artwork, logos, brand names, trademarks and other intellectual property supplied by the client remain the property of their respective owners and are reproduced strictly on client instruction.
By approving artwork and placing an order, the client confirms and warrants that they hold the necessary rights, licences or permissions required for reproduction, distribution and merchandise use of all supplied materials.
Nothing in this Contract shall transfer ownership of any third-party intellectual property to Illustrated Solutions Ltd.
10.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of contract. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable. See also our branding and artwork policy.
10.2 Where you purchase as a consumer, we supply goods and services for private use and do not accept liability for business losses arising from their use for commercial purposes. For business purchases, any specific limitations of liability must be expressly agreed in writing and remain subject to applicable law. Nothing in this clause excludes liability that cannot lawfully be excluded.
10.3 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.
10.4 Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer. More information on your rights as a Consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.
If an event outside our reasonable control affects your order, we will contact you promptly, explain the likely effect and take reasonable steps to minimise the delay. We remain responsible for our contractual obligations, subject to applicable law. If we cannot fulfil the order, we will explain the cancellation and refund arrangements. Nothing in this section limits your statutory rights.
12.1 You can contact us in writing by emailing info@illustratedsolutions.co.uk, using our website contact form, or writing to Illustrated Solutions Ltd, 6 Carr Road, Wath upon Dearne, Rotherham, South Yorkshire, S63 7AA.
12.2 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you wish to complain about any aspect of your dealings with us, please contact us in writing so we can investigate.
13.1 All personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 2018 and your rights under that Act.
13.2 We use personal information to respond to enquiries, fulfil orders, process payments and manage our business. Where necessary, we share relevant information with service providers, such as payment processors, delivery companies and specialist production suppliers, as explained in our Privacy Policy. We send marketing communications only where permitted by law, and you can unsubscribe or ask us to stop at any time.
13.3 Further information about how we collect, use and share personal information is available in our Privacy Policy
14.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business). If this occurs you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.
14.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract) without our express written permission.
14.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
14.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms & Conditions and the remainder will be valid and enforceable.
14.5 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.
These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the non-exclusive jurisdiction of the courts of England and Wales.
Contact us for further information:
info@illustratedsolutions.co.uk
Updated 18-10-26