How to order customised work:

Ordering

It’s easier than you think

Ordering custom printed gifts doesn’t need to be complicated.

Whether you already have a design or just an idea, we’ll guide you through the process and make sure everything looks right before anything is printed.

You don’t need to be technical — that’s our job.

Step 1 · Tell us about your project

Whether you know exactly what you need or you’re just getting started, tell us about your project and what you’re trying to achieve. Browse our online shop for inspiration and to see the types of products we offer. Not sure what’s best? Just ask—we’re always happy to help.

Step 2 · We’ll recommend the best printing solution

To recommend the best solution, we’ll need a little information from you. You can:

  • Upload your own design.
  • Send us artwork you already have.
  • Tell us what you’re trying to achieve, and we’ll help from there.


Our online contact form allows you to upload artwork and supporting files. If something isn’t quite right for printing, we’ll let you know and help you fix it—no guesswork, no pressure.

Step 3 · You’ll receive a digital proof

Before we begin production, we’ll check your artwork, placement and order details before sending you a digital proof for approval. We’ll:

  • Check artwork quality and placement.
  • Make sure the chosen product is suitable.
  • Confirm any details if something needs clarification.


Nothing goes into production until you’ve approved your proof. If we spot an issue, we’ll contact you first—nothing is rushed or printed blindly.

Step 4 · Once approved we’ll produce it

Once you’ve approved your digital proof, we’ll carefully hand-press and finish your order here in our South Yorkshire studio. Every item is produced with care and quality checked before it’s packaged.

You’ll be kept informed while your order is being prepared, ready for dispatch or collection.

Step 5 · We’ll dispatch or arrange collection

Once your order is complete, we’ll carefully package it for dispatch or arrange collection if you’re local. We’ll let you know as soon as it’s ready.

If you have any questions after receiving your order, we’re always happy to help. You’ll also find more detailed information about artwork, delivery and other frequently asked questions further down this page.

A few helpful things to know

  • We’ll let you know if your artwork needs adjusting.
  • Simple, high-quality designs usually produce the best results.
  • If you’re unsure about anything, just ask—we’re always happy to help.
  • More detailed guidance on artwork, delivery and returns can be found below.

Not sure where to start?

That’s completely fine—many of our customers start with just an idea.

Whether you’ve got a finished design or just an idea, we’ll help you choose the right products, print method and artwork for your project.

We’ll also check everything before production, so there are no surprises along the way.

Ordering Information

Please send your artwork at the highest resolution available to help us achieve the best possible print quality.

For the best results, we recommend:

  • 300 dpi where possible.
  • Vector files (EPS or SVG) if your design needs to be resized.
  • JPEG, PNG, PDF and most common image file formats are also accepted.


We’ll always check your artwork before printing to ensure it’s suitable for the chosen product. Minor adjustments, such as sizing and positioning, are included as part of the service where required.

If your artwork needs more extensive preparation or repair, we’ll discuss this with you before any work begins. In some cases, a small artwork charge may apply.

We reserve the right to refuse artwork that would breach copyright, trademark or our terms and conditions. For more information, please see What we can print below.

We can print your own original artwork, business logos, promotional designs, photographs (where you have permission to use them) and personalised text.

To protect both our customers and our business, we cannot print artwork that infringes copyright, trademarks or other intellectual property rights. This includes unlicensed logos, characters, sports clubs and other protected designs.

If you’re unsure whether your artwork can be printed, please contact us before ordering and we’ll be happy to advise.

For full details, please see our Terms & Conditions, particularly:


Email: info@illustratedsolutions.co.uk

As every order is made to order, turnaround times can vary depending on the products you’ve chosen and whether we need to order stock from our suppliers.

Most suppliers deliver to us within 7 business days, after which we’ll print, press and quality-check your order before dispatch.

We aim to complete all orders within 14 business days of receiving payment and, where applicable, your approved artwork and supplier stock.

Many orders are completed much sooner, often within 3–7 business days, but we’ll always let you know if we expect your order to take longer.

If you have a specific deadline, please contact us before ordering and we’ll do our best to help.

We dispatch orders using Royal Mail Tracked 24 or Royal Mail Tracked 48, depending on the service selected. Once your order has been dispatched, you’ll receive tracking information where available.

Delivery usually takes 1–2 working days after dispatch, although delays can occasionally occur that are outside our control.

If your order hasn’t arrived 5 working days after dispatch, please contact us and we’ll be happy to investigate with the courier.

We’re also committed to reducing our environmental impact wherever possible. Most orders are carefully packaged using recyclable or biodegradable packaging, helping to protect your products while reducing unnecessary waste.

As all of our products are made to order, and many are personalised or custom printed, we’re unable to accept exchanges or cancellations once production has begun.

If you need to make a change to your order, please contact us as soon as possible. If production hasn’t started, we’ll always do our best to help.

If there’s ever a problem with your order, please get in touch. We’re a small family business and will always work with you to find a fair solution.

We take great care to ensure every order leaves us in excellent condition. However, if your order arrives damaged, faulty, or there is a problem with the item you’ve received, please contact us as soon as possible, and within 14 days of delivery.

Where possible, we’ll ask you to provide photographs of the issue so we can investigate quickly and agree the best solution.

As all of our products are made to order, returns for reasons such as changing your mind or ordering the wrong size cannot normally be accepted.

Care instructions vary depending on the product you’ve ordered.

  • Sublimated ceramic mugs are dishwasher and microwave safe, although we recommend hand washing to help preserve the finish and printed design for as long as possible.
  • Enamel mugs should always be hand washed and are not microwave safe.
  • Printed clothing should be washed inside out at 30°C, avoiding tumble drying and ironing directly over the printed design.


If your product has any additional care requirements, we’ll let you know when your order is dispatched.