- 07580 051444
- info@illustratedsolutions.co.uk
- 6 Carr Road, Wath Upon Dearne, Rotherham, S63 7AA
Ordering custom printing doesn’t need to be complicated—whether you need business print, branded clothing or a personalised gift.
Whether you already have artwork or just an idea, we’ll help you choose suitable products, confirm the price and timescale, and provide a digital proof to approve before printing.
You don’t need to be technical—that’s our job.
Tell us what you’d like printed, roughly how many you need and any deadline. For clothing, include sizes and preferred colours if you know them. Send any logos, photos, wording or artwork using our contact form —or simply share your idea and we’ll help from there.
We’ll review your requirements and any artwork, recommend suitable products and printing methods, and confirm the price and expected timescale.
If your artwork needs adjusting or you need help creating a design, we’ll explain what’s involved. Any additional design charges will be agreed before work begins.
Once you’re happy with the quotation, we’ll prepare your digital proof.
We’ll send you a digital proof showing how your design will look on your chosen product.
Please check the spelling, wording, layout and order details carefully, and tell us if anything needs changing.
Printing will only begin once you’ve approved your proof and the agreed payment arrangements are in place.
Once your proof is approved and payment arrangements are confirmed, we’ll organise production. We print many items here in our South Yorkshire studio and work with trusted specialist suppliers for other products.
We’ll keep you informed as your order progresses and let you know when it’s ready for dispatch or collection.
Once your order is complete, we’ll carefully package it for dispatch or arrange collection if you’re local. We’ll let you know as soon as it’s ready.
If you have any questions after receiving your order, we’re always happy to help. You’ll also find more detailed information about artwork, delivery and other frequently asked questions further down this page.
You don’t need a finished design to get in touch. Tell us what you have in mind and we’ll help you choose suitable products and explain the next steps.
Please send your artwork at the highest resolution available to help us achieve the best possible print quality.
For the best results, we recommend:
We’ll always check your artwork before printing to ensure it’s suitable for the chosen product. Minor adjustments, such as sizing and positioning, are included as part of the service where required.
If your artwork needs more extensive preparation or repair, we’ll discuss this with you before any work begins. Any additional artwork or design charges will be agreed with you before work begins.
We reserve the right to refuse artwork that would breach copyright, trademark or our terms and conditions. For more information, please see What we can print below.
We can print your own original artwork, business logos, promotional designs, photographs (where you have permission to use them) and personalised text.
To protect both our customers and our business, we cannot print artwork that infringes copyright, trademarks or other intellectual property rights. This includes unlicensed logos, characters, sports clubs and other protected designs.
If you’re unsure whether your artwork can be printed, please contact us before ordering and we’ll be happy to advise.
For full details, please see our Terms & Conditions, particularly:
Turnaround times depend on the products, quantities, stock availability and artwork requirements. We’ll confirm the expected production timescale when quoting.
Many orders are ready for dispatch within 3–7 working days of proof approval and confirmation of payment arrangements. Larger orders, specialist printing or items ordered from suppliers may take longer.
If you need your order for a particular date, please tell us before ordering so we can confirm whether it’s achievable. We don’t offer a next-day printing service.
Delivery time is additional to production time.
We arrange UK delivery using Royal Mail or a suitable courier, depending on your order. Delivery charges and the expected delivery timescale will be confirmed when quoting.
We’ll let you know when your order has been dispatched and provide tracking details where available. Delivery estimates are separate from production times and are not guaranteed unless expressly agreed.
Local collection from our Wath upon Dearne studio is available by prior arrangement. Please wait for confirmation that your order is ready and agree a collection time before visiting.
If your order is delayed or hasn’t arrived when expected, please contact us so we can investigate.
If you need to change or cancel your order, please contact us as soon as possible. We’ll check its progress and explain what’s possible before making any changes.
For goods made to your specifications or clearly personalised, the usual consumer cooling-off right to cancel does not apply. We cannot normally accept exchanges simply because you change your mind or choose the wrong size.
This does not affect your statutory rights if goods are faulty, not as described or not fit for purpose.
If your order arrives damaged, faulty or different from what was agreed, please contact us as soon as possible with your order details. Photographs can help us investigate, where available.
We’ll explain the next steps and provide a repair, replacement or refund as required by your statutory rights. Where you’re entitled to return faulty or incorrect goods, we’ll cover reasonable return postage costs.
Personalised goods and items made to your specifications cannot normally be returned simply because you change your mind. This does not affect your statutory rights.
Care instructions vary depending on the product you’ve ordered.
If your product has any additional care requirements, we’ll let you know when your order is dispatched.